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FAQ

Why do you have two websites?

We have two websites to accommodate different orders.  You'll find they work slightly differently.

1).  www.gracieschristmascookies.com for PICK-UP.  We have different locations where you can pick-up your cookies.  You can choose cookies and mix and match quantities with 1/4 dozen as the minimum per variant.

2).  www.graciescookies.com for SHIPPING.  This is ideal for shipping cookies directly to friends and family.  Because of the size of packaging, these cookies are packed in pre-determined numbers.  There is also a minimum order quantity (MOQ).  The timeline to fulfillment is also different. 

If you want your cookies immediately, try the PICK-UP option.

 

How long will it take to receive my cookies?

We follow a schedule in fulfilling your cookie order:

Orders placed on Friday, Saturday, Sunday, Monday by 8:00 p.m. are shipped by Tuesday.
Orders placed on Tuesday, Wednesday, Thursday by 8:00 p.m. are shipped by Friday.

We ship your cookies immediately after fulfilling the order in our kitchen through Canada Post.  As we use a third-party provider for shipping, we cannot provide a timeline nor guarantee for when Canada Post will be able to deliver.  Once it leaves our kitchen, it is under the jurisdiction of Canada Post.  If you experience delays, please contact Canada Post directly.

If you would like to pick-up your cookies instead, please order through this website: www.gracieschristmascookies.com

 

 What is the best way to store my cookies?

Step 1:  TRANSFER cookies from original box to an air-tight container.
Step 2:  SEPARATE cookie kinds to keep flavors from melding into each other. Mint, lemon, rum balls should be kept in their own containers.
Step 3:  CHILL cookies in a refrigerator to keep for up to three (3) months.  FREEZE cookies in a freezer to be kept for up to twelve (12) months.

 

How long will these cookies stay good for?

Our cookies are freshly made.  If stored properly, they can last up to twelve (12) months frozen, and three (3) months in a refrigerator.  See storage tips below.

  

Are your cookies allergen free?

All products are made in a facility that processes NUTS and DAIRY.  We recommend you avoid them if you have allergies to these products.